Shipping and Return

SHIPPING AND HANDLING:

  • Domestic U.S.:  Free Shipping on all domestic U.S. orders over $50.
  • Domestic U.S.:  $3.95 via usps 1st class mail, $6.95 via usps priority mail or $24.00 via usps express mail.
  • Canada:  $9.95 via usps 1st class international mail, $24.95 usps global priority international mail or $41.50 via global express international mail.
  • International $13.95 via usps 1st class international mail, $33.95 usps global priority international mail or $60.50 via global express international mail.

    RETURN POLICY:

    Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

     

    To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. 

     

    Non-returnable items:  Special / custom made order

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

     

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank.   There is often some processing time before a refund is posted.

     

    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at arthurjewelryhawaii@gmail.com

     

    You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of original shipping will be deducted from your refund. 

     

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

     

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.